Privacy Policy
DM Dietitian Care
Last updated: 29th March 2026
At DM Dietitian Care, your privacy is treated with the utmost care, discretion, and respect. We are committed to protecting your personal information and handling it in a way that is transparent, secure, and aligned with Australian privacy laws.
This Privacy Policy outlines how we collect, use, disclose and store your personal information, including through our website, booking systems, and any interactions you have with us.
We comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles, and the Health Records Act 2001 (Vic).
Collection of Personal Information
We collect personal information to provide you with a high standard of personalised dietetic care.
We may collect your information when you:
Make a booking via our online system
Submit an enquiry through our website or contact form
Communicate with us via email, phone or social media
Attend consultations (in-person or telehealth)
Complete intake forms or provide information during your care
Interact with our website (including cookies and analytics)
Where possible, we collect information directly from you. In some cases, we may receive information from third parties such as your GP or other healthcare providers (with your consent).
If you are under 18 years of age, a parent or guardian may be required to provide or consent to the collection of your personal information.
2. Types of Personal Information We Collect
Depending on your interaction with us, we may collect:
Full name, date of birth, phone number and email address
Address and contact details
Medicare or private health insurance details (if applicable)
Emergency contact or referring practitioner details
Appointment history and service preferences
Health information relevant to your care (e.g. medical history, dietary intake, symptoms, goals)
Any information you provide through forms, emails, or consultations
Technical data such as IP address, browser type, and website usage
Some of this information is considered sensitive (particularly health information) and is handled in accordance with applicable health privacy laws.
3. Consent
By engaging our services, using our website, or providing your information to us, you consent to the collection, use and disclosure of your personal information (including health information) as outlined in this Privacy Policy.
You may withdraw your consent at any time by contacting us, however this may impact our ability to provide services to you.
4. Use of Personal Information
We use your personal information to:
Provide personalised nutrition and dietetic services
Assess your needs and develop appropriate care plans
Communicate with you regarding appointments and support
Send appointment reminders and important updates
Respond to enquiries and provide customer support
Improve our services and website experience
Meet our legal and professional obligations
We will not use or disclose your information for any unrelated purpose without your consent, unless required or authorised by law.
5. Third-Party Services and Data Storage
We may use trusted third-party platforms to support our services, including booking and practice management software such as Halaxy, as well as secure data storage providers.
These providers may store data on servers located outside of Australia. By using our services, you acknowledge and consent to this.
We take reasonable steps to ensure these providers handle your data securely and in accordance with privacy obligations.
We do not sell your personal information to any third parties.
6. Cookies and Website Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors interact with our site.
This may include:
Pages visited and time spent on the site
Device type and browser information
General location data (non-identifiable)
This information helps us improve user experience and optimise our services. You can disable cookies in your browser settings, although some features of the website may not function fully.
7. Direct Marketing
We may send you occasional updates, resources, or information about our services if you have opted in to receive communications.
You can unsubscribe at any time using the link provided or by contacting us directly.
We will never share your personal information with third parties for marketing purposes.
8. Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.
Your information is stored securely using password-protected systems, and access is limited to authorised personnel only.
While we take all reasonable precautions, no data transmission or storage system can be guaranteed to be completely secure.
We retain your information only for as long as necessary to provide services and comply with legal obligations. When no longer required, your information will be securely destroyed or de-identified.
9. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if needed.
To do so, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with legal requirements.
10. Complaints
If you have any concerns about how your personal information is handled, we encourage you to contact us so we can work to resolve the issue promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.
By continuing to use our services, you agree to the updated policy.
12. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy, please contact:
DM Dietitian Care Email: info@dmdietitiancare.com.au Phone: 0482 010 698
We are committed to ensuring your information is handled with care, respect, and professionalism at all times.