Terms & Conditions

DM Dietitian Care

Last updated: 28th March 2026

Welcome to DM Dietitian Care. We are committed to providing a supportive, personalised, and professional experience for every client.

These Terms and Conditions outline how you may use this website and access our Services. They are designed to ensure clarity, safety, and a high standard of care for all clients.

These Terms and Conditions govern your use of this website and the Services provided by DM Dietitian Care (“we”, “us”, “our”). By accessing this website or booking an appointment, you agree to be bound by these Terms and our Privacy Policy.

By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, you must not use this website or our Services.

We reserve the right to amend these Terms at any time. Continued use of the website or Services following any updates constitutes acceptance of those changes.

Users of our Site or Services must be 18 years of age or older. By using our Site or Services, you confirm that you meet this requirement, or that you are a parent or legal guardian accessing the Services on behalf of a minor.

All Services are deemed to be provided in Australia and are subject to Australian law.

1. Use of the Site

We aim to provide a safe, respectful, and supportive online space. By using this Site, you agree to engage with it in a way that aligns with these values.

The content on this Site is provided for general informational and educational purposes only and is not intended to replace professional medical advice, diagnosis, or treatment.

You should always consult your GP or qualified healthcare provider before making changes to your diet, lifestyle, or treatment plan.

You acknowledge that engaging with nutrition, dietary, or lifestyle changes carries inherent risks and that you choose to participate in our Services voluntarily.

You agree that you are responsible for your own health decisions and outcomes arising from your use of this Site or our Services.

You acknowledge that our Services are based on the accuracy and completeness of the information you provide. Failure to provide accurate or complete information may affect the suitability, safety, or effectiveness of the advice provided.

You agree not to use this Site:

  • For any unlawful purpose

  • To engage in any activity that may harm or disrupt the Site

  • To infringe on our intellectual property rights

  • To upload or transmit malicious code or harmful data

  • To collect or misuse personal information of others

2. Bookings and Appointments

We strive to make your experience as smooth and flexible as possible while respecting the time and care dedicated to each client.

Appointments can be made via our online booking system, by calling our phone number, or through linked platforms (including Instagram).

By booking an appointment, you agree to provide accurate, current, and complete information.

Cancellation Policy: We require at least 24 hours’ notice to cancel or reschedule an appointment. Late cancellations or non-attendance may incur a fee.

We reserve the right to reschedule or cancel appointments due to practitioner availability or unforeseen circumstances. Where possible, we will notify you using the contact details provided.

We reserve the right to refuse or discontinue Services where appropriate, including where a therapeutic relationship is no longer suitable.

3. Telehealth Services

Telehealth allows us to offer convenient and accessible care, wherever you are.

Where services are provided via telehealth (including phone or video consultations), you acknowledge that:

  • There may be limitations associated with technology, including interruptions, reduced quality, or technical difficulties

  • You are responsible for ensuring you have access to a suitable private environment and stable internet connection

  • While we take reasonable steps to protect your privacy, the security of information transmitted via the internet cannot be guaranteed

4. Health Services Disclaimer

Our approach is centred on evidence-based care, personalised guidance, and supporting you in a way that feels realistic and sustainable.

All services are provided by an Accredited Practising Dietitian and are intended to support your health and wellbeing, not replace medical care.

While we aim to provide evidence-based and individualised advice, you acknowledge that:

  • Recommendations should be discussed with your broader healthcare team where appropriate

  • You are responsible for providing complete and accurate information

  • Outcomes may vary depending on individual health status, circumstances, and adherence to recommendations

  • We do not guarantee specific health outcomes or results from our Services

You acknowledge that you use our Services at your own risk, to the extent permitted by law.

We do not provide emergency medical services. If you are experiencing a medical emergency, please call 000 or attend your nearest emergency department.

5. Fees and Payments

We aim to be transparent and fair in all pricing, while maintaining a high standard of care and service.

Fees for services are outlined on this Site or provided at the time of booking.

Clients with a valid GP Chronic Condition Management Plan and referral may be eligible for bulk billed consultations, subject to eligibility criteria and availability.

Private consultation fees apply where bulk billing is not available.

Payment may be required prior to or at the time of your appointment.

All fees are non-refundable, except where required by Australian Consumer Law.

To the extent permitted by law, our liability for Services is limited to resupplying the Services or refunding the cost of those Services where required under Australian Consumer Law.

We reserve the right to update our fees or services at any time. Any changes will not affect confirmed bookings.

6. Communication Policy

We value clear, respectful, and supportive communication with all clients.

We aim to provide timely and supportive communication; however:

  • We do not provide individualised nutrition or medical advice via email, social media, or direct messaging platforms

  • Response times may vary, and communication outside of scheduled consultations is not guaranteed

5. Intellectual Property

All content on this Site, including text, images, branding, and materials, is the property of DM Dietitian Care, unless otherwise stated.

You may not reproduce, distribute, modify, or use any content without prior written consent.

Any resources, plans, or materials provided to you are for personal use only and must not be shared, reproduced, or used for commercial purposes.

6. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, store, and protect your personal information.

While we take reasonable steps to protect your personal and health information, no method of transmission over the internet is completely secure.

7. Third-Party Links and Tools

Our Site may include links to third-party platforms (such as booking systems, payment providers, or Instagram).

These links are provided for convenience only. We are not responsible for the content, security, or privacy practices of these third-party platforms. Use of these services is at your own risk.

8. Limitation of Liability

To the extent permitted by law, we exclude all liability for any direct, indirect, incidental, or consequential loss or damage arising from your use of, or reliance on, this Site or our Services.

This includes any loss or damage resulting from inaccuracies, omissions, interruptions, or outcomes related to the use of our Services.

9. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of Victoria.

10. Changes to These Terms

We may update these Terms and Conditions from time to time. Updates will be posted on this page.

Your continued use of the Site or Services indicates your acceptance of any updated Terms.

11. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Contact Us

If you have any questions about these Terms and Conditions, please contact:

Email: info@dmdietitiancare.com.au

Phone: 1234567890